Marzai Travel and Tourism Agency
- The customer has the right to recover any amounts paid before the start of the process of implementing, printing and issuing the travel insurance document.
- Cancellation of purchasing tourist packages and refunding the amount depends on the terms of the purchased package, which are shown in each package before purchase, as most packages are not subject to modification or cancellation after implementation.
- The visa issuance service fee is non-refundable if the consulate refuses
- The customer has the right to replace the international driving license or travel document that he issued through the Marzai platform within 7 days from the date of purchase if there was an error in the implementation of the request, and Marzai bears the value of the new issue with shipping costs, if any.
